Trusted Partners

How It Works


Match with the most suitable specialist for you

With the information you will provide in the form you will fill out, it is ensured that your specialist has information about you before the meeting. This ensures that we can match you directly to the specialist with the most appropriate specialization. Your answers are encrypted and protected within the framework of our confidentiality agreement and are only shared with your specialist.

Make a free welcoming video call

After you match with your specialist, you can arrange your free welcoming video call and ask all the questions you have in mind about the process you will continue with.

free call
online conversation

Start your online meetings

If you are satisfied with your welcoming video call, you can buy a package and continue your sessions. If you are dissatisfied with any aspect of our service, you can schedule a free welcome video call with one of our specialists to find the best match for you.

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Every mental health specialist at Hiwell is an expert in their field.

At Hiwell, what we care most about is the competencies of the specialists we recruit. Strictly regulated prerequisites and a gradual interview process that all Hiwell specialists must pass allow us to be confident in their competence.

We do this in order to provide the best service for you at all times.

Get to Know the Hiwell Psychologists




Video Calls




Application Score


Everything you need to know about the product and billing. Can’t find the answer you are looking for? Please chat to our friendly team.

See All FAQs

You will be matched with most suitable mental health specialist based on your answers to the questionnaire. You can contact your specialist by logging in Hiwell mobile application or via You can find our mobile app on the App Store, Google Play Store and App Gallery.

You can send a message to your specialist about the dates you are available or by selecting slots from the suggested dates for a welcoming video call. Your specialist will get back to you within 24 hours. Video calls are used for welcoming video calls.

You can purchase sessions from the Hiwell mobile application. The fee for 1 session is fixed for all specialists and is 69 £. Don't forget to check out our advantageous packages!

You can participate in the meetings both from your mobile device and from your computer.