Trusted Partners

How It Works

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Match you with the best specialist for your needs

With the information you will provide in the form you will fill out, it is ensured that your specialist has information about you before the meeting. This ensures that we can match you directly to the specialist with the most appropriate specialization. Your answers are encrypted and protected within the framework of our confidentiality agreement and are only shared with your specialist.

Make a free welcoming video call

With the information you will provide in the form you will fill out, it will be ensured that your specialist has information about you before the meeting. This ensures that we can match you directly to the specialist with the most appropriate specialization. Your answers are encrypted and protected by our confidentiality agreement, and they are only shared with your specialist.

free call
online conversation

Start your online meetings

If you are satisfied with your welcoming video call, you can purchase a session package and continue your sessions. If you are dissatisfied with any aspect of our service, you can change your specialist and schedule another free welcoming video call with your new specialist. We want to make sure that you find the best match for you.

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Every mental health specialist at Hiwell is an expert in their field.

At Hiwell, what we care most about is the competencies of the specialists we recruit. All Hiwell specialists must meet strict requirements and go through a long interview process before they can work for us.

We do this in order to provide the best service for you at all times.

Get to Know the Hiwell Psychotherapists

80.000+

Users

82.000+

Video Calls

300+

Psychotherapists

4.5

Application Score

FAQ

Everything you need to know about the product and billing. Can’t find the answer you are looking for? Please chat to our friendly team.

See All FAQs

Based on your answers to the questionnaire, you will be matched with the most suitable mental health specialist. You can contact your specialist by logging into the Hiwell mobile application or via portal.hiwellapp.com. You can find our mobile app on the App Store, Google Play Store, and App Gallery.

You can send a message to your specialist about the dates you are available or by selecting slots from the suggested dates for a welcoming video call. Your specialist will get back to you within 24 hours. Video calls are used for welcoming video calls.

You can purchase sessions from the Hiwell mobile application. The fee for 1 session is fixed for all specialists and is 59 £. Don't forget to check out our advantageous packages!

You can join the meetings both on your mobile device and on your computer.

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