Based on your answers to the questionnaire, you will be matched with the most suitable mental health specialist. You can contact your specialist by logging into the Hiwell mobile application or via portal.hiwellapp.com. You can find our mobile app on the App Store, Google Play Store, and App Gallery.

You can send a message to your specialist about the dates you are available or by selecting slots from the suggested dates for a welcoming video call. Your specialist will get back to you within 24 hours. Video calls are used for welcoming video calls.

You can purchase sessions from the Hiwell mobile application. The fee for 1 session is fixed for all specialists and is 59 £. Don't forget to check out our advantageous packages!

You can join the meetings both on your mobile device and on your computer.

Hiwell's team is made up of qualified psychologists who are registered with the BPS or HCPC, or psychotherapists and counsellors who are certified by the BACP or UKCP.

You can join your meetings on Hiwell at any time convenient for both parties.

There is no audio or video recording of your calls. An end-to-end encryption method is used on our platform. All your information is protected by encryption and is not shared with third parties under any circumstances. Your payments are made on encrypted pages with Stripe.

No specialist has the authority to prescribe medications or make an official diagnosis. Only a medical doctor has the authority to make a diagnosis and prescribe medication. Please contact the nearest medical facility for the following situations, and do not use Hiwell: -When thoughts of harming yourself or someone else arise -When you have suicidal thoughts -At the time of an emergency crisis -In cases where medication and a diagnosis are necessary

You can always contact us from the Help Center on our mobile application or via hello@hiwellapp.com