F.A.Q.
I filled out the questionnaire. How can I contact my therapist?
Based on your answers to the questionnaire, you will be matched with the most suitable online therapist. You can contact your therapist by logging into the Hiwell mobile application or via portal.hiwellapp.com. Before staring your online therapy journey, you can video call your online therapist for 15 minutes free of charge and ask your questions. You can find our mobile app on the App Store, Google Play Store, and App Gallery.
I would like to have a welcoming video call with my therapist before starting the sessions. How can I make an appointment?
I have decided to start the sessions. How do I make the payment?
How can I join the online therapy and counseling sessions?
What kinds of therapists are there at Hiwell?
I work full-time. Is it possible to get services in the evenings or on weekends?
How do you ensure the privacy of personal data and the security of video calls?
In what cases should Hiwell not be used?
How can I contact you?
What is a psychological test?
Do psychological tests help to make a diagnosis?
My psychological test results are different from what I expected. What should I do?
Why are psychological tests important?
Are the psychological tests on your website science-based?
Who can administer psychological tests?
What makes a good online psychology test?
I would like to publish the psychological scale I developed on your site. What should I do?
What topics do you cover on your blog?
Who writes the blog posts?
Is the information on your blog reliable?
Can a diagnosis of psychiatric illness be made based on your blog posts?
How can I send you problems with or my opinions about the articles?
Can I use or share your blog posts?
How can I find more information about the topics you mentioned?
What should I do if I think I have the symptoms mentioned in the article?
Who is an online therapist?
When and why should I see an online therapist?
Is an online therapist helpful?
How often should I see an online therapist?
What do you call someone who goes to an online therapist?
What happens in the first session with the online therapist?
How do I choose the right online therapist for me?
How are Hiwell's online therapists hired?
Are Hiwell's online therapists competent?
How do I contact an online therapist?
What are the online therapy appointment hours and days?
Are online therapy meetings recorded?
Can I join online therapy meetings with someone?
What is the cost of an online therapist appointment?
How do I make online therapy payments?
Is there a free online therapist?
If I talk to a therapist, will it show up on my record?
Should I see a therapist or a psychiatrist?
How can I change my therapist?