Based on your answers to the questionnaire, you will be matched with the most suitable online therapist. You can contact your therapist by logging into the Hiwell mobile application or via portal.hiwellapp.com. Before staring your online therapy journey, you can video call your online therapist for 15 minutes free of charge and ask your questions. You can find our mobile app on the App Store, Google Play Store, and App Gallery.

You can message your therapist about the dates you are available or by selecting slots from the suggested dates. Your therapist will reach you within 24 hours to set up the 15-minute free-of-charge video call before starting your online therapy journey.

You can purchase sessions from the Hiwell mobile application. The fee for 1 session is $55 for all therapists. Don't forget to check out our packages!

You can join the online therapy sessions both on your mobile device and your computer.

Hiwell's team is made up of qualified psychologists who are registered with the BPS or HCPC, or psychotherapists and counsellors who are certified by the BACP or UKCP.

You can join your meetings on Hiwell at any time convenient for both parties.

There is no audio or video recording of your calls. All your information is protected by encryption and is not shared with third parties under any circumstances. Your payments are made on encrypted pages.

Psychologists do not have the authority to prescribe medications or make an official diagnosis. Only a medical doctor has the authority to make a diagnosis and prescribe medication. Please contact the nearest medical facility for the following situations, and do not use Hiwell: -When thoughts of harming yourself or someone else arise -When you have suicidal thoughts -At the time of an emergency crisis -In cases where medication and a diagnosis are necessary

You can always contact us from the Help Center on our mobile application or via hello@hiwellapp.com