Last Update: 18.09.2025

This Cookie Policy is intended to inform you about the use of cookies and other tracking technologies by Hiwell LTD, 5 Beaufort Court, Admirals Way, London, United Kingdom, E14 9XL (" Hiwell " and/or " Company ") when you visit our website, available at https://www.hiwellapp.com (the " Site ").

Types of cookies, purposes and data processed

Cookies are small files stored on the device you use to access our Website (computer, tablet, or mobile phone). These files allow the exchange of information between the Website and your device, which may reveal the type of device, the date and time of your visit, your IP address, and the actions you take while browsing.

We use cookies for various purposes, such as ensuring the technical functioning of the Website, improving your browsing experience, and measuring traffic. In some cases, cookies allow us to collect personal data.

Our Website also uses third-party cookies, such as Facebook Pixel, which are placed on your device by external servers when you are redirected to our Website. These cookies help us measure traffic from these redirects, and therefore, the data obtained may be shared with Facebook Pixel.

The list of the different types of cookies we use can be found in the table below.

Cookie Settings

The data collected through these cookies relates to visitors to our website.

  • Legal basis for data processing and management of cookie settings

Hiwell only stores cookies on your device if they are strictly necessary for the Website to function. For these cookies, the legal basis for processing is our legitimate interest in providing our online services. For all other types of cookies, we require your consent.

When you visit our Website, we display a " cookie banner " where you can accept or refuse the use of additional cookies by clicking the corresponding button. Your consent is recorded in a specific cookie ("opt-in cookie") on your device, so that we can remember your choice on future visits to the Website.

Strictly necessary cookies cannot be disabled through the Website's cookie management tool. However, you can disable them directly in your browser settings. Each browser has its own instructions for managing cookies. You can find more useful information here: https://www.allaboutcookies.org/manage-cookies

Please note that by disabling cookies in your browser, some features of our Website may no longer function correctly or may even become unavailable.

To learn more about how we process your personal data and your rights, please see our Privacy Policy, available here: Privacy Policy.

Contacts

If you have any questions about the processing of your personal data or wish to exercise any of your rights, you may submit your request using the rights exercise form, sending it to:

privacy@hiwellapp.com

You can also contact our Data Protection Officer at dpo@hiwellapp.com

Our representative in the European Union is Maria Theodoratou, maria@hiwellapp.com

Changes to our cookie policy

Hiwell may update this Cookie Policy periodically. When this occurs, the "last updated" date will be revised at the top of the document. If we consider material changes, Hiwell will make reasonable efforts to notify you, for example, by posting a notice on the Website or by email if we have your contact information. We recommend that you review this Cookie Policy regularly to stay informed. If you wish to access previous versions of the policy, you can request them by contacting us using the contact details provided above in the "Contacts" section.